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Trouble buying a show

Last post 06-16-2007, 6:23 PM by Trane Francks. 8 replies.
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  •  05-12-2007, 5:20 AM 8747

    Trouble buying a show

    Reply Quote
    I just tried to buy the latest featured Ringo Starr and his All-Star Band show http://concertvault.com/ConcertDetail.aspx?id=20052514%7C5918&aid=35303. I added it to my cart okay, but when I click on proceed to checkout, I get told that there are no items in my cart. D'oh!

    OS: Slackware Linux 11.0
    Browser: SeaMonkey 1.0.8 (Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.10) Gecko/20070306 SeaMonkey/1.0.8)

    Needless to say, I'd really like to toss a few bucks your way.

  •  05-13-2007, 6:09 AM 8750 in reply to 8747

    Re: Trouble buying a show

    Reply Quote
    Hi Trane,

    same answer as to your other question.  If it's not showing up in your cart, then cookies aren't being successfully set.

    We have not tested the SeaMonkey browser.

    Lastly, if you do purchase the Ringo show please be aware that our Download Manager does not currently work under Linux.  If you make a purchase let us know in the CONTACT US page and we'll make sure to get your download to you.

  •  05-13-2007, 6:47 AM 8756 in reply to 8750

    Re: Trouble buying a show

    Reply Quote
    Please check your cookie settings on the server. I suspect there is a domain conflict between concerts.wolfgangsvault.com and concertvault.com.

  •  05-30-2007, 5:10 AM 9048 in reply to 8750

    Re: Trouble buying a show

    Reply Quote
    please be aware that our Download Manager does not currently work under Linux.  If you make a purchase let us know in the CONTACT US page and we'll make sure to get your download to you.


    Hi. Well, I do indeed seem to have a grave problem. "Contact us" just doesn't work:

    Reporting-MTA: dns;redhill.wolfgangsvault.com
    Received-From-MTA: dns;92134-WEB3
    Arrival-Date: Wed, 30 May 2007 05:03:58 -0700

    Final-Recipient: rfc822;concerts@wolfgangsvault.com
    Action: failed
    Status: 5.5.0
    Diagnostic-Code: smtp;550 invalid mailbox


    Subject:
    CV Customer Service 2007/05/30 05:03
    From:
    trane@gol.com
    Date:
    30 May 2007 05:03:58 -0700
    To:
    concerts@wolfgangsvault.com
    Received:
    from 92134-WEB3 ([127.0.0.1]) by redhill.wolfgangsvault.com with Microsoft SMTPSVC(6.0.3790.3959); Wed, 30 May 2007 05:03:58 -0700
    MIME-Version:
    1.0
    content-type:
    text/plain; charset=us-ascii
    content-transfer-encoding:
    quoted-printable
    Return-Path:
    trane@gol.com
    Message-ID:
    <92134-WEB3mcarcR4ZD00000022@redhill.wolfgangsvault.com>
    X-OriginalArrivalTime:
    30 May 2007 12:03:58.0421 (UTC) FILETIME=[9A8DC850:01C7A2B2]

    SENDMAIL_NAME:  Trane Francks
    SENDMAIL_EMAIL:  trane@gol.com
    SENDMAIL_PHONE:  +81-42-734-4516
    SENDMAIL_MESSAGE: 
    Hi.

    Uhm. How do I download a concert in case I'm a Linux user? I just bought a Kansas show (Order number:....-....-..) and I got passed to a page the offers me a download manager only for Windows and Mac. Help? Pretty please? :-)

    Many thanks. You guys SO rock for offering all these classic performances!

    trane in rainy Tokyo 


    ====================================

    Needless to say, I really would like to download this concert, and I'd really like to be able to do it from my Linux system from which I'll be listening.

  •  05-30-2007, 9:50 PM 9065 in reply to 9048

    Re: Trouble buying a show

    Reply Quote
    Our apologies Trane, our CONTACT US page was down for a bit earlier today.  It's back up now.

    And we still do not have a download solution for Linux.  We are working on it, but have no timeframe yet.

  •  05-31-2007, 5:49 AM 9069 in reply to 9065

    Re: Trouble buying a show

    Reply Quote
    Thanks, Paul. You folks might want to look into the joys of Java (write once, run ... you know what I'm talkin' about). I just downloaded a show from livephish.com. That was as easy as it gets ... Checks to make sure you've got the right java version installed and then off it goes. Linux support? Piece of cake. :)

    I'm looking forward to receiving the Kansas show. Super concert.

  •  06-01-2007, 4:38 PM 9087 in reply to 9069

    Re: Trouble buying a show

    Reply Quote
    My most gracious thanks to the good folks in Customer Support for getting this show to me painlessly! And to anybody wondering about the sound quality of the purchased shows: Outstanding! Well worth the price of admission.

    Thanks! I'll be buying more.

  •  06-04-2007, 12:52 PM 9098 in reply to 8747

    Re: Trouble buying a show

    Reply Quote
    Trane Francks:
    I just tried to buy the latest featured Ringo Starr and his All-Star Band show http://concertvault.com/ConcertDetail.aspx?id=20052514%7C5918&aid=35303. I added it to my cart okay, but when I click on proceed to checkout, I get told that there are no items in my cart. D'oh!

    OS: Slackware Linux 11.0
    Browser: SeaMonkey 1.0.8 (Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.10) Gecko/20070306 SeaMonkey/1.0.8)

    Needless to say, I'd really like to toss a few bucks your way.


    I am having a problem with the KISS show - there is no 'buy' button (that I can see). What's up with that? What am I doing wrong?

  •  06-16-2007, 6:23 PM 9215 in reply to 9098

    Re: Trouble buying a show

    Reply Quote
    strangeways:
    I am having a problem with the KISS show - there is no 'buy' button (that I can see). What's up with that? What am I doing wrong?


    You're not doing anything wrong. That show is only available as a stream (so far). Fun show.
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