Sorry, we didn't see your note in here. For immediate assistance you'll always get a quicker reply by sending us a note via our CONTACT US page.
If you get a few seconds of music and then the stream quits that always means one of two things. Either you're behind a firewall that is port scanning streaming ports or your bandwidth is inadequate. The first is usually limited to corporate/office networks. The second is more common. What kind of internet connection do you have? Dialup will have mixed results at best with the Concert Vault.